Refund and Cancellation Policy
Same-day refund guarantee
Not happy with a cleaning? Call or text 832-716-8196 the same day and we'll refund that cleaning. For a one-time booking, that's what you paid for it. For a plan, it's your monthly plan price divided by the number of cleanings in your plan that month, plus any per-cleaning add-ons for that visit.
If we miss a cleaning
If we miss your scheduled cleaning for a reason on our side, we'll come back to clean or refund that cleaning, your choice.
Cancelling a plan
Plans have a 2-month minimum, then you can cancel anytime by texting 832-716-8196. Cancelling stops future charges; your current paid month isn't prorated, and you keep service through the end of it.
Trip fee
If your bins aren't out or reachable and we can't reach you, the $8 trip fee isn't refundable. We come back the next day to clean.
How refunds are paid
Refunds go back to the card you paid with. Most banks show them within 5 to 10 business days. A refunded cleaning doesn't earn reward points or referral credit.